Refund Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be post marked within thirty (30)days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item,please email customer service at ximand2019@gmail.com to obtain a Return Merchandise Authorization(RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

XIMAND

Attn: Returns

RMA #

H2f01, BaohuaDasha, Huaqiang North Road

SHENZHEN,518033

China 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label,$5.00 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7)days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot bereturned or exchanged:

•     Final Sale

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

ximand2019@gmail.com

Last updatedSeptember 14, 2022